COVID-19 Response

How Ireland Heating & Cooling, Inc. is Handling COVID-19

At Ireland Heating & Cooling, Inc., we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important in this time of heightened concern. Because our services play a vital role in maintaining health, safety, and comfort, we will be remaining open during this time. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.

Below you will find a brief outline of our plan for addressing the virus. If you need service, please call our main line at (270) 351-3522.

Why is HVAC Considered Essential

Gov. Andy Beshear declared-
Housing, buildings and construction businesses are essential for daily life:
Plumbers, electricians, HVAC or exterminators are needed to make sure house holds function safely and securely at all times given they are following procedures given by the CDC.

How Ireland Heating & Cooling, Inc. is Working to Protect You

Per the CDC and WHO guidelines, we are making some changes to our normal operating procedures. We will also be adopting rigorous cleaning protocols during the outbreak. While these adjustments may seem inefficient or awkward, they’re necessary to ensure the health of those we serve.

Staff Care: Any employees showing symptoms will be asked to remain home until medically clear.
Scheduling Questions: : When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that answering ‘yes’ to any of these will not disqualify you from service. It will just allow our staff to be properly equipped with masks and gloves before entering your home.
Safety Measures: Troubleshooting equipment can sometimes be done from the exterior of your home, but there are times when our staff must go inside. In those situations, nitrile gloves and masks may be worn. If you have an allergy to any of these products, please let us know ahead of time.
Sanitization: Our trucks are stocked with disinfectant sprays and sanitizing wipes. After completing a job, your technician will wipe down any areas with which they had contact. This includes equipment, door handles, and floors.
Distancing Efforts: Some of our office staff may be relocated to remote locations during the COVID-19 outbreak. In some situations, we may ask to see pictures or videos of your equipment to better understand the problem you want addressed in order to optimize scheduling and help minimize face-to-face contact.
Area-Based Responses: While we will continue to service everyone in our normal area, we will take extra precautions around clients in areas deemed high-risk by the CDC.
Authorization: We usually require a written signature on paper or a tablet prior to beginning work, however, to reduce the risk of contact, we will not be requiring a signature but noting your verbal authorization using your initials.

Regarding Maintenance Calls and Other Scheduled Visits

We’ll reach out to you before our visit to outline the above procedures.

At Ireland Heating & Cooling, Inc., we value your peace of mind. We understand the current situation may be more concerning for some of our clients than it is for others.

Our Planning Standards

Please check our website and follow us on social media for any updates as the situation develops. If you have any questions regarding this policy or wish to discuss our COVID-19 response plan in more detail, please call (270) 351-3522 or email [email protected].

We appreciate your patience and understanding.

Who We Are

Excellence has been our hallmark since 1968.

Ireland Heating & Cooling is a customer focused heating and air-conditioning company that was originally started in 1968. Located in Radcliff, KY, we employ highly trained and background checked people whose goal is to make our company the best service company in Central Kentucky.

Our company specializes in designing, engineering, installing and servicing complete comfort systems. We take special pride in the craftsmen we train and employ–a fact you’ll notice immediately in the attitude and integrity they bring to your job site. Our entire company works hard to make your experience with us hassle-free and enjoyable. Should we make a mistake, we will do everything in our power to correct it to your satisfaction.

From the professionalism of our comfort consultants, to the dedication of our field personnel, we are dedicated to delivering you the best. We take our responsibility very seriously when you place your trust in us. We pledge to always tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front. We back this philosophy with our exclusive written guarantee when choosing Ireland Heating & Cooling to contract your job.

In appreciation of your trust in Trane and Ireland Heating & Cooling, we can offer you a guarantee on the performance of your new Trane system. If, in the first year of use, it does not deliver the specified heating or cooling capacity, taking into consideration your application and ambient conditions which will be documenented at the time of the installation, and we are not able to correct the problem, we will remove the Trane equipment and refund your entire purchase price for the removed equipment.

Compare our guarantee with the limitations, fine print and exclusions other companies tend to use to back their work today. This is why Ireland Heating & Cooling continues growing with more satisfied customers each and every year. Give us a call for your service needs and see what you’ve been missing.

The employees, management & stockholders of Ireland Heating & Cooling